If Unlimited or Lifetime isn't right for you, email sales@jadexvault.com within 14 days of purchase for a full refund, no questions asked. Refunds are issued back to your original payment method via Razorpay, typically within 5-7 business days.
Unlimited renews annually. We'll email a reminder before renewal. If you're charged for a renewal you didn't want, contact us within 14 days of the renewal charge for a full refund — same as a first purchase.
The Lifetime plan's 14-day window applies the same way — after that, since it's a one-time purchase with no ongoing charges, there's nothing further to refund or cancel.
Email sales@jadexvault.com with your purchase email and (if you have it) the payment ID from your Razorpay receipt. We aim to respond within 1 business day.